Frequently Asked Questions

Visit our About Us page for more info.

Visit our Best Price Guarantee page for more info.

Visit our Money Back Guarantee page for more info.

Visit our Hassle-Free Returns page for more info.

Visit our Contact Us page for more info.

Visit our Customer Reviews & Feedback page for more info.

At Lens.com, we prioritize customer savings and convenience. We don't offer traditional promotion-driven coupon codes, but we do offer significant everyday discounts on a ton of the most popular contact lenses. We also offer rebates providing significant additional savings on select contacts. Visit our pages on contacts-by-brand to see which include rebates. You may see references to "Lens Coupon," "Lens Promo Code" or "Lens Discount Code" on promotional sites. Lens.com is the only source for the rebates we offer.

Check out our top 10 best-selling contact lenses and their average amount of savings from the other online sellers (updated May, 2021).

1-DAY ACUVUE MOIST
66%, Average Savings
DAILIES TOTAL 1
38%, Average Savings
ACUVUE OASYS for ASTIGMATISM
31%, Average Savings
DAILIES AquaComfort Plus
34%, Average Savings
ACUVUE OASYS
58%, Average Savings
Biofinity
49%, Average Savings
ACUVUE OASYS 1-DAY
35%, Average Savings
AIR OPTIX NIGHT & DAY AQUA
59%, Average Savings
1-DAY ACUVUE MOIST for ASTIGMATISM
30%, Average Savings
AIR OPTIX AQUA
77%, Average Savings

Best value
Our contact lenses can be as much as 70% cheaper than what you would find on other contact lens sites.

Maximum savings
We want you to save as much money on your contact lens purchases as possible. Our buy more, save more pricing will enable you to really stretch your dollar.

Simple discount process
There's no need to enter coupon codes! Just pick the contact lenses you need!

100% satisfaction
With our hassle-free money back guarantee and return policy, we can promise that you will be completely satisfied with your purchase.

We at Lens.com sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our Customer Service Department and one of our knowledgeable representatives will help you locate your request, and give you information about pricing and availability.

We've made it extra easy at Lens.com:

1. Patient/wearer's name
2. Lens details (from your current box, if you have it)
3. Payment information
4. Your eye doctor's name and phone number

You don't need to upload your prescription, we'll verify it directly with your doctor. Eye doctors must provide you a copy of your prescription upon request, but it's not required when ordering with us.

Your lens packaging (or prescription) usually includes:

• OD (Right Eye) and OS (Left Eye)
• Brand Name (e.g., Acuvue)
• BC (Base Curve)
• DIA (Diameter)
• Power/Sphere (Rx)
• For astigmatism: Cylinder (CYL) and Axis

An example might look like:

• OS: Acuvue, BC: 8.8, DIA: 14.4, SPHERE: -2.50
• OD: Focus Toric, BC: 8.7, DIA: 14.0, SPHERE: -4.50, CYL: -0.75, AXIS: 95

If you have any questions about what's on your lens box, our Customer Service team is here to help!

Buying brand-name lenses on Lens.com is simple:

1. Find your lenses - Use our dropdown menus (by name, manufacturer, or type) or just browse.
2. Enter your prescription - From your eye doctor or the side of your lens box.
3. Provide your doctor's info - Name and phone number. We'll confirm your prescription, then ship your order.

Need help? Contact our friendly customer service representatives.

There are two easy ways to send Lens.com your current prescription:

1. Fax it to us toll-free at 1-800-401-1495
2. Scan it and email it to myRx@Lens.com

Please write your order number on your prescription.

Lens.com wants to keep its customers as informed as possible about their order. The Order Status page monitors our system and constantly updates the information so that we offer a great deal of information about the order as it passed through the Order Process.

The Order Status page shows you all of your orders (past and present) identified by Order #, date, Shipping Address, and amount spent. Once you have located the order you are looking for then you can look at the next column. The Order Status column shows that order's position in the process.

The following is an explanation of the order statuses

• New- At this stage your order has been logged into our computer system but not yet downloaded to the warehouse.


• Processing - At this stage your order has been downloaded to our warehouse system and is being assembled in preparation for shipping. Processing times vary according to product availability. For further information about Product Availability you can read Product Availability.


• Shipped - At this stage your order has left the Lens.com warehouse. Refer to your chosen shipping method for an estimate on how long until you will receive your order.


• Cancelled - If you have elected to delete an order (and contacted a phone representative) the order will appear as Cancelled on your Order Status page.


• Returned - If you have elected to return an order than the order will appear as Returned on your Order Status page once it has been logged into our warehouse.

If you have any further questions about the Order Status page please contact our Customer Service Department for assistance.

Returns are 'Hassle-Free'

It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there!

We offer a generous 30-day period, from date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).

You can speak with one of our friendly Customer Service Representatives at 1-800 LENS.COM (1-800-536-7266).

Please do not return your order without first contacting us. We need to provide you with a Return Merchandise Authorization (RMA) Number to ensure your return is handled quickly and efficiently. Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you.

And by the way, we also cover the cost of returning your contact lenses!

If our Customer Service Representative has instructed you to print out a Returns Form, you can find it here.

Lens.com seeks to maintain high standards of customer satisfaction. If at any time before your order has been shipped you become uncomfortable with your order you may cancel the order or any portion of the order.*

Once your order has been shipped, we regret that we can no longer cancel it. If there is a problem with an order that has already been shipped, you will have to refer to our Returns Policy to complete your transaction.

In order to cancel an order, or any portion of an order, you need to contact us at 1-800 Lens.com (536-7266) and our Customer Service Representatives will assist you in making whatever changes you need. For HIPAA and account verification reasons, orders can't be canceled via email or chat.

* Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged once the order has been placed.

Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it and ship it the following business day. If your order is an uncommon prescription it may take longer to process, specifically many toric lenses have to be special ordered, this can take up to an additional 5 business days to process, so please be patient. Orders received between 6:00 PM (CST) on Friday and 12:00 PM (CST) Sunday will be processed Monday and shipped Tuesday pending availability of the lenses ordered.

Each lens is assigned an Availability to represent our estimation on processing times for those lenses. Each of the Availabilities below indicates how long until orders containing those lenses will take to process, you need to add the estimated shipping time for your shipping method for an accurate estimate on how long until you will receive your lenses.

Sample Availability -

In stock - Orders normally ship same day if ordered by 2 PM CST– These are our most popular lenses – we take extra care to keep them in stock. In general they ship the same day if order by 2 PM CST.

Orders normally ship within 1-2 business days – These are the bulk of our lenses, we keep as many of them in stock as possible and most lenses will ship same day if ordered by 2PM CST.

Made to Order Lens - Please allows 3-4 weeks for delivery – These lenses need to be custom ordered and prepared and therefore take longer to process. Expect between 3-4 weeks processing time before these lenses will be shipped.

% of lenses in stock - In stock parameters normally ship same day if ordered by 2 PM CST – These lenses are in stock up to a certain percent – this percent almost always covers the center power ranges between +4.00 to about -6.00. Beyond those parameters these lenses take 1-5 days to process.

Further information can be found by checking your Order Status. If this does not answer you question please contact our Customer Service Department for further assistance.

You can reduce your order's processing time by sending us a copy of your current prescription:

1. Upload a copy of it on your order detail page
2. Fax your prescription to us toll free at 1-800-401-1495
3. Scan it and email it to myRx@Lens.com

Please write your order number on your prescription.

At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. We also guarantee that all contact lenses will be delivered free of any manufacturer defects and in perfect condition.

If you are not happy with your order when you receive it, contact our Customer Service Department. They will make things right for you.

We offer you reliable shipping at extremely competitive prices/rates. You'll be able to select the best method for your personal needs at checkout.

^* Shipping Time above represents the time after dispatch from our shipping facility as advertised by USPS and FedEx. You will need to account for one day to process your order.

^** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.

CUSTOMS NOTE: Lens.com is NOT responsible for any sales taxes, duties, or any other fees applied by the customs service in your country.

Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your contact lenses fall into these common parameters we will process your order the day we receive it and ship it the next day. If your order is an uncommon prescription it may take slightly longer to process, specifically Toric lenses often have to be special ordered, this can take up to additional 5 business days to process, so please be patient. Orders received between 6:00 PM (CST) on Friday and 12:00 PM (CST) Sunday will be processed Monday.

Remember, all orders go through a process of Prescription Verification. This process can take up to one full business day in addition to the times listed below.

If you are wondering the status of your order we offer an online service allowing you to check your Order Status. For more information about this, refer to the Order Status question.

If you don't receive your order, you have 60 days from the date your order was shipped to claim non-receipt.

If you still have question please contact our Customer Service Department for additional assistance.

^* Shipping Time displayed above represents the number of business days after dispatch from our shipping facility. (Please note: Business days are Monday through Friday, excluding holidays observed by the Post Office.)

^** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.

At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost.

If your package is not exactly as ordered when you receive it, contact our Customer Service Department. Our customer service professionals will assist you and do whatever it takes to make things right.

You may check the status of your Lens.com order and track the shipment by visiting our Order Status page. Orders will be listed by the Order Number and are also identified by their order date, shipping address, and the price of the order. If you do not remember your order reference number, or continue to have a problem with your order please contact our Customer Service Department.

Yes! We ship orders world wide every day. Delivery times vary based on the shipping method.

It is important to check with local customs departments in order to avoid any unexpected fees, duties, or delays that might result from your country's importation policies. Lens.com is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department.

For more information about international shipping methods and pricing, see How much does shipping cost?

Lens.com is proud to service the men and women of the US Armed Forces. We ship to APO and FPO addresses via U.S. Priority Mail.

Please follow these steps to ensure that your order will be delivered in a timely fashion.

• City field: Enter "APO,"FPO," or "DPO."


• State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.


• Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.

All shipments to APO, FPO and DPO addresses are sent via U.S. Priority Mail. We estimate 5 to 7 business days for delivery once the order has been shipped.

If you have any further questions, please contact one of our friendly Customer Service Representatives for further assistance.

At Lens.com we accept payments by:

• Visa
• Master Card
• American Express
• Discover Card
• PayPal
• Afterpay

All prices are displayed in US Dollars and your order total will be billed in US Dollars when it passes presciption verification. If you are using a credit card that is not based on US Dollars, your order amount will be converted to the native currency of your credit card before it appears on your statement. Please be aware that your credit card company may charge an additional fee or fees for this type of transaction.

Lens.com is considered an out-of-network provider by most major vision insurers. If your plan covers out-of-network purchases, you can order from us, then submit your invoice and a claim form to your insurer for reimbursement. Benefit details vary, so check with your insurance provider if you're unsure about coverage.

To submit, please visit our out-of-network vision claim form page.

Lens.com is not affiliated with any insurance company and cannot guarantee reimbursement. We do our best to keep these forms updated-let us know if you find a more current version. If you have questions, contact our Customer Service team or your insurer.

Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.

Please note, if you received your coupon in an email from Lens.com, the coupon should automatically appear on the 'Order Information' page. If it does not, you can enter the code in the space provided on the 'Order Information' page.

If you have any further questions, please contact our Customer Service Department for further assistance.

A Flexible Spending Account is a tax-advantaged financial account that allows an employee to set aside a portion of his or her earnings to pay for medical expenses. This money is not subject to payroll taxes, resulting in substantial savings. The money in this account must be used by a specific date; it varies from Provider to Provider but is often around the end of the first quarter of the following year. Any money not used by this date is lost.

How to use your Flexible Spending Account...

The most important detail is to contact your provider so they can inform you of all the details, only your provider can confirm the expiration dates and reimbursement process that applies to you personally. Here are some general tips on how to make the most of a Flexible Spending Account:

• Use it or Lose It - make sure you know when your Account will expire and be sure to use all of that money.
• Be sure to ask for an invoice or receipt - if you have an FSA card these can be used if your provider challenges a purchase and if you do not have an FSA debit card then you will need the receipt to include in your reimbursement request.
• Both glasses and contact lenses are eligible expenses for Flexible Spending Account Funds. In fact, vision care products are one of the most popular uses for Flexible Spending Account funds because of their high dollar value.
• Don't wait until the last minute - plan out your purchases, it is better to spend that money earlier in the year on something like a year supply of contact lenses than spending it all in the last day buying all the allergy medicine you can find.

No. Just give us your eye doctor's name and phone number and we'll verify your prescription for you. If you do have a copy of your prescription, you can upload, email, or fax it to us. Federal law requires your eye care provider to give you a copy of your prescription, but it's not required to place an order with us.

If your prescription is expired, Lens.com offers a convenient online vision test you can take from home.

Most prescriptions are valid for one or two years depending on the state. Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations. If your prescription is expired a customer service representative will remind you to either visit your care provider for an exam and to receive a new or updated prescription or refer yuo to our online vision test.


More about Prescriptions

By law, we must verify your prescription with your eye care provider. We can do this in two ways:

1. You fax us a copy of your prescription, or
2. You provide your doctor's name and phone number so we can contact them directly.

Your provider has 8 business hours to respond. If they don't, we'll assume your prescription is valid and proceed with your order. Remember, your eye care provider must give you a copy of your prescription-use it to get our great prices!

Although the data that makes up your contact lens prescription may seem intimidating, a contact lens prescription is intended to keep your eyes safe and comfortable, in addition to making sure you'll receive optimum vision correction. If you're in the United States, your contact lens prescription is yours to keep. In fact, your optometrist is required to give you a copy of your prescription at the end of your contact lens exam and fitting – even if you didn't ask for it.

Here are the definitions of abbreviations used in a typical contact lens prescription. These abbreviations are also found on the end/side of your existing contact lens box:

In addition to the above information, your contact lens prescription will include information about the brand and, in the case of colored or cosmetic lenses, a reference to the color or design. The information may seem complicated, but once you're accustomed to the abbreviations it's very straightforward.

Although many assume a contact lens prescription is the same as an eyeglass prescription, the two are not interchangeable. In addition to lens power, a contact lens prescription contains several other pieces of information related to the size, color, brand, and expiration dates of the lenses.

More about Prescriptions

Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. If you would like to change the type or brand of lens you are wearing, your eye care professional will need to help you make that choice. Once you and your eye care professional establish what type of contact lens is best for you, simply contact our Customer Service Department and one of our knowledgeable representatives will help you save up to 70%.

That depends on your doctor and the state that you live in. Some doctors require you to return for eye exams as frequently as allowed by state law (usually one year). Your prescription can be good for up to 2 years. In other states, such as Florida and Washington, state law requires the doctor to write the prescription to be valid for two years unless there are valid medical reasons that require you to return more often.

Unfortunately not. Your eyeglass prescription only has the power part of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter (DIA) are needed to order contact lenses. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for contact lenses, simply contact our Customer Service Department and one of our knowledgeable representatives will help you save up to 70%.

Your Account allows you flexible access to our system, streamlining the ordering process, allowing you to monitor the status of your orders, or reorder your prescription quickly and easily. All you have to do is sign up.

To Create Your Account

1. Visit the My Account Link
   • Returning Customers should Log in to their Existing Account
   • New Customers should select the 'Sign In' Link.
2. Register for the Account
   • Enter the Required Information
   • Be Sure to Select a Password you can Remember
   • Select the 'Register' Button

Your Account will be immediately entered into our System.

At Lens.com, we make reordering your contact lenses easy. We track every order you place in your account, including order placed by phone. When it is time for you to refill your order we will send you an email reminder. Simply click on the link in the email or return to the web site and follow the instructions below

• Click the "Reorder" link in the site header. If you are not logged in to your account, you will need to enter your email address and password.
• Review your order history and select the item(s) you want to reorder by clicking the check box.
• Click the "1-Click Reorder" button to proceed to the reorder checkout process.

If you have any further questions, please contact our Customer Service Department for assistance.

Lens.com has provided a number of different avenues for accessing and editing your account information, from Shipping and Billing Addresses to Checking on the Status of Referral Credits or Current Orders.

1. Visit the My Account Page
   1. Log In to your Account
   2. Select the Information you would like to Edit...and click on the Appropriate Link.
   3. Options Include:
      • Edit Account Information
      • Change Password
   4. Edit the Information and Save.
2. Or, if have a problem with this you can contact our Customer Service Department directly.

Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account.

Order Status

1. Visit the My Account Page
   • Log In to your Account
   • Select the Order Status link
2. Identify Order
   • Orders will be listed by the Order #
   • This Page will also display: Date Ordered, Shipping Address, Total Price, and Status
3. Select the Appropriate Order
   • In the Status Column you can check what stage of the Order Process your Order is in
   • For more information about Order Status - see How does Order Status Work?

If you have any further questions, please contact our Customer Service Departmentfor further assistance.

Forgot your password? No problem. Lens.com makes it easy to create a new password so you can log into your account. Simply follow the step by step instructions below:

• Visit the My Account Login Page
• Click the 'Forgot Your Password?' link in the Sign In Help section
• Enter the email address associated with your account
• Click the 'Email Password' button
• We will email you a link so you can easily create a new password.

If you need further assistance, please contact our Customer Service Department.

Lens.com is committed to securing your personal information. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded.

Our Secure Sockets Layer ("SSL") software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, and prescription details so that it cannot be read as the information travels over the Internet. In addition your personal information resides in a database behind a firewall where it cannot be accessed without proper authorization.

Our customer service representatives are kept up-to-date on our security and privacy practices and will never ask you or call you to request your user name and password. In addition you can maintain the security of your information by keeping your user name and password information confidential.

If you have any additional questions or comments regarding our secure technology, simply contact our Customer Service Department

The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to our Frequently Asked Questions page. Please read the Terms and Conditions of Use and the Help page carefully. By using this site, you agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, you may not use the site. Lens.com, Inc. ("Lens.com") reserves the right, at any time, to modify, alter, or update this Disclaimer and these Terms and Conditions of Use, and you agree to be bound by such modifications, alterations or updates or discontinue your use of the site.

This site offers access to services of our eye exam partner and, and its authorized agents (collectively, "Eye Exam Partner"). By engaging in Eye Exam Partner's services, you agree that you have read, understand, and consent to the Service Agreement Terms set forth at the end of these Terms and Conditions of Use, thereby establishing a patient-provider relationship with the healthcare professional assigned to you.

COPYRIGHT AND RESTRICTIONS OF USE

Copyright © 1995-2026 Lens.com, Inc. All rights reserved. To the extent permitted by law, we or our content providers and licensors own all of the pages, services, information, products, and any material accessed, sent or made available for use or download through this Site, including files, documents, text, customized graphics, photographs, music, data, images, audio and video clips and software (collectively, "Content"). This property is protected by U.S. and international copyright and trademark laws. In addition, the manner in which we have compiled, arranged and assembled our Content is protected by worldwide copyright laws and treaty provisions.

Copying, publishing, broadcasting, modification, distribution, and transmission of the Content, excluding any eyeglass or contact lens prescriptions, in any way except for purposes authorized or approved in writing by Lens.com is strictly prohibited. Lens.com reserves title and full intellectual property rights for materials downloaded or otherwise received from this site. We hereby grant you permission to download, print and store selected portions of our Content. However, the copies must be for your own personal and non-commercial use, you cannot copy or post the Content on any network computer or broadcast it in any media, and you cannot alter or modify the Content in any manner. You also may not delete or change any copyright or trademark notices.

You may use the Content on our site only for your own personal, non-commercial shopping and information purposes. Any other access to or use of the site constitutes a violation of these Terms and Conditions of Use and may violate applicable copyright, trademark, or other laws. We make no representation that the site is appropriate or available for use in locations other than the United States. If you choose to access this site from locations other than in the United States, you do so at your own initiative, at your own risk, and are responsible for complying with applicable local laws.

You may not access, use, or copy any portion of the site or of the Content through the use of bots, spiders, scrapers, web crawlers, indexing agents, or other automated devices or mechanisms. You agree not to remove or modify any copyright notice or trademark legend, author attribution, or other notice placed on or contained within any content on the site. Except as expressly authorized by us in writing, in no event will you reproduce, redistribute, duplicate, copy, sell, resell, or exploit for any commercial purpose, any portion of the site or its content or any access to or use of the site or its content.

You are prohibited from violating or attempting to violate the security of the site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; and (c) accessing or using the site or any portion thereof without authorization, in violation of these Terms and Conditions of Use or in violation of applicable law. Violations of system or network security may result in civil or criminal liability. Lens.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site.

EMAIL PREFERENCES

Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses. Part of this service is a variety of emails as permitted by law – from reminders for when your current prescription is due to expire to monthly newsletter filled with coupons and trivia. However, if at any time you decide that you do not want to receive these emails you can update which emails you receive through the "Email Preferences" link on Your Account page. You will be shown a list of Emails, simply check the boxes next to the emails you would like to receive.

TRADEMARKS

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LINKS TO OTHER SITES

Lens.com may provide links to third-party web sites. Lens.com also may select certain sites as priority responses to search terms you enter and Lens.com may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. Lens.com does not recommend and does not endorse the content on any third-party websites. Lens.com makes no representations whatsoever about any other website that you may access through this site. Lens.com is not responsible for the content of linked third-party sites, sites framed within the Site, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. When you access a non-Lens.com site, please understand that it is independent from Lens.com, and that Lens.com has no control over the Content on that website. In addition, a link to a non-Lens.com website does not mean that Lens.com endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

SUBMISSIONS TO THE SITE

If you submit, upload or post any comments, ideas, suggestions, information, files, images or other materials to us or our site, including Eye Exam Partner's pages, and excluding the provision of personally identifying information and health or diagnostic information provided in connection with seeking an eye examination or prescription ("Submissions") you agree to not include any Submissions that (1) are defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violate or infringe the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any third person or entity, or (3) contain or transmit a virus or any other harmful component. You agree not to contact other site users, including health care providers, through unsolicited e-mail, telephone calls, mailings or any other method of communication. To the extent permitted by law, by making a Submission, you automatically grant, and you represent and warrant that you have the right to grant, to Lens.com and/or Eye Exam Partner an irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license (with the right to sublicense) to use, copy, adapt, publish, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such Submission for any purpose, commercial, advertising, or otherwise, on or in connection with the site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such Submission, and to grant and authorize sublicenses of the foregoing. By making a Submission, you represent that you have all requisite rights to, and are authorized to disclose, all of the information contained in the Submission. You are fully responsible for any Submission you make and for the legality, reliability, appropriateness, and originality thereof. Lens.com and/or Eye Exam Partner is and shall be under no obligation (1) to maintain any Submissions in confidence, except to the extent they contain protected health information in connection with seeking or receiving an eye examination or prescription from Lens.com and/or Eye Exam Partner; (2) to pay to you any compensation for any Submissions; or (3) to respond to any user Submissions.

Lens.com and/or Eye Exam Partner do not regularly review posted Submissions, but do reserve the right (but have no obligation) to monitor and edit or remove any Submissions submitted to the site. You grant Lens.com and/or Eye Exam Partner the right to use the name that you submit in connection with any Submissions. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Submissions. You are and shall remain solely responsible for the content of any Submissions you make. Lens.com, Eye Exam Partner, and their respective affiliates take no responsibility and assume no liability for any Submissions submitted by you or any third party.

You agree to defend, indemnify and hold Lens.com and Eye Exam Partner harmless from and against all third party claims, damages and expenses (including reasonable attorneys' fees) against or incurred by Lens.com and Eye Exam Partner arising out of any Submissions you post or allow to be posted to the site.

WARRANTY DISCLAIMER

WE PROVIDE CONTENT ON THIS SITE AS A SERVICE TO YOU, OUR CUSTOMER. OUR SITE CANNOT, AND DOES NOT, CONTAIN INFORMATION ABOUT ALL MEDICAL CONDITIONS. IT MAY NOT CONTAIN ALL INFORMATION THAT IS APPLICABLE TO YOUR PERSONAL CIRCUMSTANCES. THE CONTENT IS NOT INTENDED FOR DIAGNOSIS AND SHOULD NOT BE USED AS A SUBSTITUTE FOR CONSULTATION WITH YOUR PHYSICIAN.

EXCEPT AS EXPRESSLY STATED HEREIN, THE CONTENT OF THIS SITE, THE SERVER THAT MAKES IT AVAILABLE, AND THE SERVICES AND PRODUCTS WE PROVIDE ON OUR SITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. LENS.COM EXPRESSLY DISCLAIMS LIABILITY FOR TECHNICAL FAILURES (INCLUDING HARDWARE OR SOFTWARE FAILURES), INCOMPLETE, SCRAMBLED OR DELAYED COMPUTER TRANSMISSIONS, AND/OR TECHNICAL INACCURACIES, AS WELL AS UNAUTHORIZED ACCESS OF USER TRANSMISSIONS BY THIRD PARTIES TO THE EXTENT PERMITTED BY LAW.

EXCEPT AS EXPRESSLY STATED HEREIN, TO THE FULL EXTENT NOT PRECLUDED BY APPLICABLE LAW, LENS.COM, INC., EYE EXAM PARTNER, AND THEIR MEDICAL ADVISORS, SUPPLIERS, CONSULTANTS, DIRECTORS, AGENTS, AND EMPLOYEES DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL CONTENT CONTAINED ON THIS SITE, OR LINKED HERETO, EXPRESS, IMPLIED OR STATUTORY. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO, ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, LENS.COM DOES NOT WARRANT CONTENT TO BE ACCURATE, COMPLETE OR CURRENT. LENS.COM DOES NOT WARRANT THAT ITS SITE WILL OPERATE WITHOUT ERROR, THAT DEFECTS WILL BE CORRECTED OR THAT THIS SITE OR THE SERVER MAKING IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK-UP AND SECURITY. PRICE AND AVAILABILITY CONTENT, AS WELL AS OTHER CONTENT CONTAINED IN THE WEB SITE OR ACCESSIBLE THERE FROM, IS SUBJECT TO CHANGE WITHOUT NOTICE. EXCEPT AS EXPRESSLY STATED HEREIN, LENS.COM, EYE EXAM PARTNER, AND THEIR LICENSORS AND SUPPLIERS MAKE NO REPRESENTATION OR WARRANTIES ABOUT THE SATISFACTION OF ANY GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION EYEGLASS OR CONTRACT LENS PRODUCTS (OR OTHER PRODUCTS) OR THE APPROVAL OR COMPLIANCE OF ANY SOFTWARE TOOLS WITH REGARD TO THE CONTENT CONTAINED ON THE SITE. WARRANTIES RELATING TO ANY PRODUCTS OR SERVICES OFFERED, SOLD AND/OR DISTRIBUTED BY LENS.COM OR EYE EXAM PARTNER ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES.

THE LENS.COM SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND YOU, OUR CUSTOMER. LENS.COM IS A DISTRIBUTOR OF SUCH CONTENT AND NOT A PUBLISHER. LENS.COM EDITORIAL CONTROL OF SUCH CONTENT IS THE SAME AS THAT OF A PUBLIC LIBRARY OR NEWSSTAND. OUR THIRD PARTY SUPPLIERS MAY EXPRESS CERTAIN OPINIONS OR PROVIDE CERTAIN INFORMATION AND OFFERS. EXCEPT AS EXPRESSLY STATED HEREIN, LENS.COM MAKES NO WARRANTIES AS TO THE COMPLETENESS, ACCURACY, TIMELINESS, OR RELIABILITY OF INFORMATION OR OFFERS SUPPLIED BY THIRD PARTIES AND PUBLISHED BY LENS.COM. LENS.COM DOES NOT GUARANTEE OR WARRANT THE PERFORMANCE OF ANY THIRD PARTY, INCLUDING ANY SUCH THIRD PARTY'S CONFORMANCE TO ANY LAW, RULE, REGULATION OR POLICY.

LENS.COM DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR THAT THEY ARE ERROR OR DEFECT-FREE. BEFORE USING ANY PRODUCT, YOU SHOULD CONFIRM ANY INFORMATION OF IMPORTANCE TO YOU ON THE PRODUCT PACKAGING. YOU ASSUME RESPONSIBILITY FOR THE ACCURACY, APPROPRIATENESS AND LEGALITY OF ANY INFORMATION YOU SUPPLY LENS.COM. THIS SITE IS OPERATED IN THE STATE OF NEVADA, UNITED STATES OF AMERICA AND LENS.COM MAKES NO WARRANTY OR REPRESENTATION THAT CONTENT IS APPLICABLE OR APPROPRIATE FOR USE IN OTHER LOCATIONS.

LENS.COM RESERVES THE RIGHT TO LIMIT QUANTITIES ON ALL ITEMS. EACH ADVERTISED ITEM MUST BE READILY AVAILABLE FOR SALE, UNLESS SPECIFICALLY NOTED ON LENS.COM. LENS.COM WILL ISSUE A RAIN CHECK OR PLACE A BACKORDER FOR ITEMS THAT ARE OUT OF STOCK.

BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT SUCH USE IS AT YOUR SOLE RISK, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH THIS SITE.

MEDICAL ADVICE DISCLAIMER

The Contents of the site are for informational and limited use purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. Never disregard professional medical advice or delay in seeking it because of something you have read on the site. Lens.com does not provide any healthcare treatment services, consultation or medical advice; the sole purpose of Eye Exam Partner is to provide a limited eyeglass or contact lens prescription based upon information submitted and exam result analyzed by a licensed ophthalmologist. If you experience any pain, symptoms, blurred vision, "seeing floaters" or other maladies of the eye, consult your physician immediately or call 911. The Content of the site, including without limitation any Content accessed, sent or made available for use or download through this site (inclusive of any information transmitted by third parties and/or healthcare providers and eyeglass or contact lens prescriptions) does not constitute professional medical advice, diagnosis, or treatment by Lens.com or Eye Exam Partner of any kind except for the Eye Exam Partner's eyeglass or contact lens prescription based upon information submitted and exam result analyzed by a licensed ophthalmologist. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. Lens.com and Eye Exam Partner do not recommend or endorse any specific tests, healthcare providers, physicians, products, treatments, therapeutics, pharmaceuticals, devices, procedures, opinions or other information that may be included on, accessed through, sent through or made available for use or download through the site.

LIMITATION OF LIABILITY

AS PARTIAL CONSIDERATION FOR YOUR ACCESS TO OUR SITE AND USE OF ITS CONTENT, YOU AGREE THAT LENS.COM IS NOT LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR DECISIONS YOU MAY MAKE OR YOUR ACTIONS OR NONACTIONS IN RELIANCE UPON THE CONTENT. YOU ALSO AGREE THAT THE AGGREGATE LIABILITY OF LENS.COM ARISING FROM OR RELATED TO YOUR USE AND ACCESS OF THE SITE, REGARDLESS OF THE FORM OF ACTION OR CLAIM (FOR EXAMPLE, CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, PROFESSIONAL MALPRACTICE, FRAUD, OR OTHER BASES FOR CLAIMS), IS LIMITED TO THE PURCHASE PRICE OF ANY ITEMS YOU PURCHASED FROM LENS.COM IN THE APPLICABLE TRANSACTION. LENS.COM, ITS SUPPLIERS, ITS LICENSORS AND ANY THIRD PARTIES MENTIONED ON THIS SITE SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, CONTENT, OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND. IF YOU ARE DISSATISFIED WITH OUR SITE OR ITS CONTENT (INCLUDING TERMS AND CONDITIONS OF USE), YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION MAY NOT BE APPLICABLE TO YOU.

LENS.COM, ITS SUPPLIERS, LICENSORS AND ANY THIRD PARTIES MENTIONED ON THIS SITE SHALL NOT BE AND ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY, ARISING OUT OF OR RELATING IN ANY WAY TO THE YOUR USE OR MISUSE OF THE SITE, THE CONTENT OFFERED BY LENS.COM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR INJURY.

GOVERNING LAW AND VENUE

These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to choice of law rules. Any litigation arising out of or in connection with the use of this site shall be exclusively venued in state or federal courts located in Clark County, Nevada, with you and Lens.com waiving the right to trial by jury, agreeing that each party to litigation shall bear its own attorney's fees and costs, and waiving any objections to personal jurisdiction and the appropriateness of this venue, including those arising under the doctrine of forum non conveniens. EACH PARTY TO THIS AGREEMENT HEREBY WAIVES ANY RIGHT HE, SHE, OR IT MAY HAVE TO PARTICIPATE IN ANY CLASS ACTIONS OR CLASS ARBITRATIONS.

GENERAL

If any part of these Terms and Conditions of Use is ruled to be unenforceable by a court or other tribunal of competent jurisdiction, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of the Terms and Conditions of Use, including any revised portion, shall remain and be in full force and effect. These Terms and Conditions of Use are the entire agreement between us and you governing your use of our site. In its sole discretion, Lens.com may from time-to-time revise these Terms and Conditions of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms and Conditions of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms and Conditions of Use may be superseded by expressly designated legal notices or terms located on particular pages within this site.

More about Corporate Policies

Program Overview

The phone number 1-888-403-6495 is used by Lens.com to provide customers with order updates, customer support, reorder reminders, prescription expiration alerts, and promotional offers related to contact lenses and vision care.

How to Opt In

You may opt in to receive SMS messages from Lens.com by:

1. Updating your communication preferences in your account on the Lens.com website, or
   
   
2. Providing consent through checkout, forms, or other sign-up methods on our website or mobile experience

By opting in, you expressly consent to receive text messages (SMS/MMS/RCS) from Lens.com at the phone number you provide. These messages may include order updates, account notifications, reminders, and promotional content.

Messages may be sent using automated technology. Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages. For questions about your text or data plan, please contact your wireless provider.

How to Opt Out

You can opt out of the SMS program at any time by:

• Texting STOP to 1-888-403-6495
  
  

After opting out, you will receive a one-time confirmation message. No further messages will be sent unless you opt in again.

You may also opt out by updating your communication preferences in your account on Lens.com.

Help & Customer Support

For assistance, you can:

• Text HELP or INFO to 1-888-403-6495 to receive support via text
• Email: service@lens.com
• Call: 1-800 LENS.COM (536-7266)
  
  

Message frequency will vary based on your interaction.

Message and data rates may apply for messages sent to and from Lens.com. Wireless carriers are not liable for delayed or undelivered messages.

Privacy Policy

At Lens.com, we respect your privacy and are committed to protecting your information.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We collect and use your information to:

• Process and fulfill your orders
• Verify your prescription (with your authorization)
• Provide customer support
• Send order updates, reminders, and relevant communications
• Improve your shopping experience
  
  

We maintain and use customer information responsibly and in accordance with applicable privacy laws.

This Service Agreement ("Agreement") governs your use of the Services of Lens.com's eye exam partner ("Eye Exam Partner"). By engaging Eye Exam Partner's Services, you agree that you have read, understand, and consent to this Agreement, thereby establishing a patient-provider relationship with the healthcare professional assigned to you by Eye Exam Partner.

Eligibility Requirements

In order to qualify for Prescription Services, the following must be true:

• You are eighteen (18) to fifty-five (55) years of age.
• You meet Eye Exam Partner's medical criteria and do not have a history of diabetes, hypertension, glaucoma, cataracts, retinal detachment, brain injuries, neurological issues; symptoms of acute eye pain; or flashes and floaters in your eyes.
• You are currently located in a State or territory where Eye Exam Partner provides services.
• You are able to follow text or audio instructions; stand and physically move forward or backward from your computer screen; and cover one eye while operating a web-enabled phone.
• Your refractive error (as described in Service Acceptance Section), if any, falls into the following categories:
  • Emmetropic
  • Myopic with spherical power between "-0.25 and -10.00"
  • Hyperopic with spherical power between "+0.25 and +3.50"
  • Astigmatic with cylinder power between Cyl "-0.25 and -3.00"
  • Presbyopic with ADD power between "+0.25 and +4.00"

In addition to the above requirements, Eye Exam Partner reserves the right to change or include new requirements as deemed appropriate in its sole discretion without providing additional notice.

Eye Exam Partner's Services

Eye Exam Partner provides healthcare services, including Prescription Services, through the use of the internet, mobile browser applications, and other interactive electronic communication technologies. Your Eye Exam Partner healthcare professional will be licensed to practice in his/her specialty in the State or territory where you are located, but the professional will be performing all examinations and evaluations remotely through the use of these electronic technologies. In your State, Eye Exam Partner's services may be considered telehealth or telemedicine.

Eye Exam Partner reserves the right to deny services to anyone in its sole discretion, except as prohibited by law.

Under this Agreement, Eye Exam Partner agrees to provide the following healthcare and related services ("Services"):

• Eye Exam Partner will provide: (1) access to its technology for you to self-administer a visual acuity and color vision test through use of the internet, and (2) the results of your eye test(s).
• Unless you are determined to be ineligible, or fail to provide Eye Exam Partner with a prior prescription or any requested relevant information, Eye Exam Partner will provide a licensed healthcare professional qualified to practice medicine or ophthalmology in your state to evaluate the results of your tests, perform a refractive eye examination, and issue a vision or ocular prescription, including a prescription for corrective eyewear, if clinically necessary ("Prescription Services").
• Eye Exam Partner may share your service status and vision and ocular prescription with a qualified optician or retailer that you have engaged to dispense glasses or contacts, or to a qualified optician or retailer that directed you to Eye Exam Partner via a custom link.
• Eye Exam Partner may verify your most recent vision and ocular prescription with the healthcare provider that issued it.
• Eye Exam Partner may, directly or through a third party it designates, use your protected health information ("PHI") to present special offers to you from third party vendors, to the extent permitted by law.
• Eye Exam Partner will provide educational and related information on eye health.
• Eye Exam Partner will provide a non-comprehensive list of available resources for you to receive an eye health exam and obtain corrective eyewear.
• Eye Exam Partner will only perform some diagnostic or exam covering your eye health. Our exam measures your refractive error.
• Eye Exam Partner will not provide any services for medical emergencies or urgent situations. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY.

Your Responsibilities and Acknowledgements

• You agree that the Services will be used only for you, and that the identification information you have provided is accurate and truthful.
• You shall be responsible for providing accurate health, demographic, geographic and contact information.
• You agree to strictly follow all of the instructions provided by Eye Exam Partner in your self-administration of the eye examination.
• You understand that Eye Exam Partner's Services DO NOT include a comprehensive eye health examination.
• You agree to visit an optometrist or ophthalmologist at least every two (2) years to get a comprehensive eye health examination.
• You agree to follow the recommendations of Eye Exam Partner's licensed healthcare professionals, who may recommend more frequent visits.
• You agree to update your contact information within two (2) days of any change.
• You agree to pay or be responsible for payment of the cost of the Services in accordance with this Agreement and Eye Exam Partner's policies, as it may be changed from time to time.
• You understand and agree that Eye Exam Partner may use your de-identified health information to perform research to improve the accuracy and efficacy of our technology.
• If asked, you agree to provide your most recent glasses or contact lens prescription and the contact information of the healthcare provider that issued the prescriptions.
• If asked, you agree to retake the Eye Exam Partner Eye Exam again in part or in whole.
• You give Optimized Eye Care permission to contact your healthcare provider to verify your prior glasses or contacts prescription on your behalf.

Service Acceptance and Informed Consent

You have the legal right and ability to and agree to: (i) enter into this Agreement, (ii) use the Services for your personal benefit, and (iii) abide by the obligations in the Agreement. You acknowledge that you understand that Eye Exam Partner's Services are provided through the use of electronic technology. You further acknowledge that you understand that the Eye Exam Partner healthcare professional will NOT be in the same physical location as you at the time the Services are performed. Providing healthcare services through the use of electronic technology and the remote participation of healthcare professionals may be considered telehealth or telemedicine. Among others, the benefits of receiving healthcare services in this manner include improved access to healthcare professionals, convenience, and reduced cost.

As with any medical or health service and generally in very rare cases, there are potential risks associated with the use of services through the use of electronic technology, including but not limited to:

• The information transmitted may not be sufficient to allow the healthcare professional to make an appropriate clinical decision.
• Delays in transmission, evaluation or treatment due to equipment or connectivity failure.
• Lack of access to your full medical history and/or condition due to the remote location of the healthcare professional.
• Breach of privacy of PHI or other information due to a failure of security systems or protocols.

Eye Exam Partner's eye examination, like an in-person eye examination, is not perfect or absolute. You understand that while the Eye Exam Partner eye examination is designed to assess refractive error, which shall be limited specifically to near sighted/myopia, far sighted/hyperopia, astigmatism, presbyopia, emmetropia, or any combination of these, the examination process is not perfect or absolute. There is a statistical possibility that an examination may yield an inaccurate evaluation, which may result in the generation of uncomfortable or inaccurate corrective eyewear and the need for a patient to retake the refractive examination. An uncomfortable or inaccurate corrective eyewear prescription may cause eye strain, headaches, blurry vision, double vision, or overall general eye pain. You understand that if you experience any of the described adverse effects, you will immediately (a) remove the glasses or contacts causing this issue, (b) contact us at info@opternative.com, and (c) follow any recommendations we provide you for seeking additional care.

You acknowledge and agree that you are making an informed decision to use the Services, and have been given all necessary and relevant information to make that decision. By entering into this Agreement and/or accepting the Services, you agree that:

• You are a patient of Eye Exam Partner and are entering into a patient-provider relationship with the healthcare professional assigned to you by Eye Exam Partner.
• You may expect the anticipated benefits from the use of Eye Exam Partner's Services, but no results can be guaranteed or assured.
• You could receive similar services from a local healthcare provider, but you are choosing to receive these services from Eye Exam Partner through the use of electronic technology and a remote healthcare professional.
• You are giving permission for Eye Exam Partner to send your service status and vision and ocular prescription to a qualified healthcare provider or retailer with appropriate authorization.
• You are giving permission for Eye Exam Partner to share your service status and vision and ocular prescription with a qualified healthcare provider or retailer that you have engaged to dispense glasses or contacts.
• You are giving permission for Eye Exam Partner to share your service status and vision and ocular prescription with a third party that you designate or to a qualified optician or retailer that directed you to Eye Exam Partner via a custom link.
• You are giving permission for Eye Exam Partner to send your contact information, service status and vision and ocular prescription to a qualified retailer with appropriate authorization as part of the Eye Exam Partner Vision Benefits program.
• You agree to receive email and text communications from Eye Exam Partner, whether sent directly by Eye Exam Partner or through a third party at Eye Exam Partner's direction, based on your PHI that may contain commercial advertisements or promotions for services or products from Eye Exam Partner, to the extent permitted by law.
• You are giving permission (consent) to Eye Exam Partner, and its agents to provide a refractive eye examination, evaluate the results, and issue you a vision or ocular prescription, including a prescription for corrective eyewear, if clinically necessary.
• If you obtain a prescription for corrective eyewear, it is solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact us or a local optometrist or ophthalmologist if you have any questions regarding the prescription.

You agree to fully and carefully read all provided product information and labels and to contact us or a local optometrist or ophthalmologist if you have any questions regarding the prescription.

Privacy and Security

Eye Exam Partner respects your privacy and takes privacy very seriously. By accepting this Agreement, you consent to Eye Exam Partner's use and disclosure of your personally identifiable information, including PHI, provided to us or developed while receiving Services as outlined in the Lens.com Privacy Policy.

Information that you provide to us or that we collect about you through your access to and use of the Site is subject to the Lens.com Privacy Policy.

Electronic Health Record

Eye Exam Partner maintains an Electronic Health Record ("EHR") system and creates a record for each patient as part of your online account ("Patient Chart"). Your Patient Chart is created to store your personally identifiable information, including your health conditions and other PHI. Information provided as part of the Eye Exam Partner registration process or your communication with an Eye Exam Partner representative may, if appropriate, be maintained in your Patient Chart and relied on by our healthcare professionals in providing our Services. You agree to provide accurate information, review the information in your Patient Chart, and to update such information, as needed.

You may request your Patient Chart for a minimum of four years or the period required by State or Federal law, whichever is longer. For additional information regarding use of your Patient Chart and your rights relating to PHI we collect or maintain about you, please see the Lens.com Privacy Policy.

Payment of Fees and Cancellation Policy

Eye Exam Partner will accept payment for Services in the following manner:

• From you.
• From other sources authorized by you to make a payment to Eye Exam Partner on your behalf, including, but not limited to other healthcare professionals, retail eyewear providers, etc.
• From your health insurance plan ("Plan"), if Eye Exam Partner has a contract or other arrangement with your plan. If Eye Exam Partner does not have a contract or other arrangement with your Plan, you will be responsible for paying Eye Exam Partner directly.

Eye Exam Partner DOES NOT accept payment from Medicare, Medicaid, TriCare, or any other health program sponsored by the federal government or any state government.

Eye Exam Partner accepts various forms of electronic payment in accordance with Eye Exam Partner policies and this Agreement. Eye Exam Partner currently accepts electronic payments made by credit or debit card, pre-paid cards such as gift cards or health-savings accounts.

Eye Exam Partner is subject to complex laws and regulations that are constantly evolving and vary from state to state. Specific billing practices and service availability may be amended periodically to comply with changes in the law or guidance from Plans and federal and state regulatory authorities.

If you direct Eye Exam Partner to accept payment for your Services from another eligible source, Eye Exam Partner will accept payment in accordance with a separate agreement or understanding between Eye Exam Partner and the eligible source. Eye Exam Partner will not initiate Services until payment is received or arranged to be received from the eligible source.

If you choose to use your Plan for payment, Eye Exam Partner will initially charge your credit, debit or other source for the cost of your Services and submit a claim to your Plan in accordance with your Plan's requirements. You agree to pay any necessary co-pays or deductibles as required by your Plan. Once Eye Exam Partner receives payment from your Plan, Eye Exam Partner will credit your card in the amount received. If your Plan denies coverage for any Services, Eye Exam Partner will retain the amount initially charged to your card as payment in full.

You can cancel or change your request for services at any time prior to submitting your order for purchase of our Services. Once an order for Services has been submitted for purchase, you will be responsible for full payment of the Services, even if you do not receive a prescription.

All purchases must be completed, including full payment, and prescriptions issued within 30 days of starting the online examination process. In order to complete the purchase you must make full payment, provide Eye Exam Partner with a prior prescription or any requested relevant information, and have retaken the exam if necessary as directed by Eye Exam Partner.

If you fail to complete your purchase within the required 30 days and have paid for your exam, you will be given an additional 30 days to complete your purchase and receive a prescription by retaking the exam and providing all necessary information to Eye Exam Partner. You will not be charged for this additional exam within 30 days of your initially purchased exam.

All prescriptions must be issued within 30 days of starting the online exam process. If requested, you must provide Eye Exam Partner with a prior prescription and any requested relevant information within this time frame.

Within 30 days after completing your purchase, you must provide Eye Exam Partner with a prior prescription or any requested relevant information or retake the exam as directed by Eye Exam Partner.

If you do not provide Eye Exam Partner with the necessary information and/or retake your exam within 60 days of completing your purchase, your purchase will be deemed abandoned and you will have to re-purchase and retake the exam at your own expense to receive a prescription.

Eye Exam Partner will not refund any payments for an abandoned purchase.

Eye Exam Partner reserves the right to refund any purchase in its sole discretion.

These cancellation terms are applicable irrespective of the source of the payment for the Services.

Term and Termination

This Agreement shall commence on the date you acknowledge acceptance of this Agreement. Either you or Eye Exam Partner may terminate this Agreement and your right to use Eye Exam Partner at any time, with or without cause. This Agreement and any licenses granted to access the EHR shall terminate without notice in the event you (or any authorized person using your account) fail to comply with the terms and conditions of this Agreement. Eye Exam Partner shall retain your Patient Chart in the EHR for a period of time as required by law and you will continue to have the ability to obtain access to your PHI in accordance with applicable federal and state law.

Limitation of Liability: Indemnification

TO THE FULL EXTENT PERMITTED BY LAW AND EXCLUDING THE ACCURACY OF THE VISION TEST AND ACCURACY OF OPHTHALMIC GOODS AND SERVICES DISPENSED BY ANOTHER SELLER: (A) IN NO EVENT WILL EYE EXAM PARTNER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES, EVEN IF EYE EXAM PARTNER HAS BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) IN ANY EVENT, EYE EXAM PARTNER'S TOTAL AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT, FOR ALL CLAIMS OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, ANY CLAIM RELATED TO THE SERVICES PERFORMED BY EYE EXAM PARTNER HEREUNDER OR YOUR USE THEREOF), WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO EYE EXAM PARTNER DURING THE ANNUAL PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH LIABILITY.

To the extent permitted by law and excluding the accuracy of the vision test and accuracy of ophthalmic goods and services dispensed by another seller, you agree to release, indemnify and hold Eye Exam Partner and its shareholders, excluding any physicians practicing telemedicine through Eye Exam Partner or its agents, claims, expenses arising from injury or personal damage that occurs in connection with your misuse of the Eye Exam Partner Site, your choice of payment method, or your receipt of notices or information at your contact address.

Disputes

You agree that this Agreement is governed by the laws of the State of Illinois, without regard to choice of law rules. Any dispute arising out of or relating to this Agreement, including the determination of the scope or applicability of this clause, shall be settled by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures. The arbitration shall be heard by a single arbitrator, and shall be conducted in Cook County, Illinois. Each party shall bear his, her, or its own costs relating to such arbitration, and the parties shall equally share the arbitrator's fees. Judgment on any award resulting from such arbitration may be entered in any court having jurisdiction. If this arbitration provision is deemed invalid, the parties agree that the court of proper and exclusive jurisdiction to resolve any action arising out of this agreement shall be a state or federal court located in Cook County, Illinois. EACH PARTY TO THIS AGREEMENT HEREBY WAIVES ANY RIGHT HE, SHE, OR IT MAY HAVE TO PARTICIPATE IN ANY CLASS ACTIONS OR CLASS ARBITRATIONS.

Notice

Eye Exam Partner will generally communicate with you using the email address or telephone number you provided to Eye Exam Partner. In some circumstances, we may communicate with you using the mailing address you provided to Eye Exam Partner. You may contact Eye Exam Partner on all matters relating to your order or services provided by us by using the following resources:

Optimized Eye Care P.C.
1 N State St, #1500
Chicago, IL 60602

For Customer Service inquiries, contact our Vice President of Operations at (773) 309-1281.

For our Compliance/Ethics Hotline, contact our Vice President of Compliance at (773) 309-1281.

Amendments

This Agreement may be amended at any time by Eye Exam Partner upon providing you notice prior to the effective date of the amendment. If you do not agree with the terms of any such amendment, you may terminate the Agreement as provided in the Termination Section.

General Provisions

This Agreement and any related emails or other written documents from Eye Exam Partner that specifically address the Services shall constitute the complete agreement between Eye Exam Partner and its agents and you with regard to the Services, and shall supersede all prior and contemporaneous agreements, proposals, representations, warranties, or promises, whether written or oral, relating to the Service. In the event of conflict between this Agreement and any other written document, this Agreement shall control, unless the written document specifically states otherwise.

Eye Exam Partner may subcontract some or all of its obligations under this Agreement, without providing any prior notice to you.

If any provision of this Agreement is, for any reason, deemed unenforceable or in violation of law, such unenforceability or violation will not affect the remaining provisions of this Agreement, which will continue in full force and effect and be binding upon the parties hereto.

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Yes! The online vision test we use has been authorized for use by the FDA.

For added peace of mind, we use board-certified ophthalmologists, in your state, to conduct all examinations and issue all prescriptions based on their independent clinical judgment. The online vision test will not replace an in-person comprehensive eye examination. It will allow you to renew an existing prescription as long as you're happy with your vision correction.

To renew your contacts & glasses prescription online, take our Online Vision Test

The vision test is an accessible, affordable online test that provides a prescription for glasses or contacts.

We do it in 4 easy steps:

1. We confirm you are able to take the test.

2. You take the test using your smartphone and computer screen. It takes about 10 minutes to complete.

3. A board-certified ophthalmologist reviews your test data, medical history, prior prescription, and then issues your prescription renewal or provides other clinical guidance. Usuall within 24 hours.

4. Receive your new prescription. We will notify you when the ophthalmologist has approved your prescription or provided other clinical guidance. You can then log in to your secure account and use the prescription to buy contact lenses or eyeglasses. Let the shopping begin!

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Our online vision test is not a replacement for a comprehensive eye health examination. A licensed Ophthalmologist uses on-line technology to evaluate your visual acuity and a portion of your ocular health profile and issue a prescription for corrective eyewear, where clinically appropriate.

If your eyes are healthy and vision is good, you should have a complete exam by your ophthalmologist once in your 20s and twice in your 30s, according to the American Academy of Opthalmologists.

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You can use it anywhere in the United States! Your prescription will be signed by a board certified ophthalmologist licensed to practice in the state where you live so it will be valid anywhere that sells contact lenses.

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Different states regulate healthcare technology in different ways, so how we deliver services to you will depend on which state you're in. Our service and standard of practice are consistent with all applicable federal and state rules & regulations in states that we practice in.

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We accept PayPal, Visa, Mastercard, Discover and American Express (including cards that have FSA/HSA funds on them).

If you have vision insurance, you can submit a claim to your vision insurance for the cost of our vision test. Many vision insurances will reimburse the cost; however, we cannot guarantee reimbursement.

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You enter your payment information after you qualify to take the test. However, you will not be charged unless your new prescription is issued to you by a board-certified ophthalmologist. You will not be charged if for some reason a prescription cannot be issued.

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You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts purchased with your new prescription, let us know, and we will make it right or issue a full refund. Refund requests must be made within 30 days of receiving your prescription.

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Your information is secure. There is nothing more personal than your health information. That's why we take great care to safeguard your information. Our HIPAA compliant platform uses the same data encryption used by major banks and every Support Team member has been HIPAA trained to ensure patient information remains private and secure.

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No, all you need to complete our vision test is a smartphone, a computer (laptop or desktop), a broadband internet connection and 10 feet of walking space.

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While we'd love to have everyone participate, unfortunately there are some restrictions. You must be between 18 and 55 years of age. If you have any health conditions such as diabetes or glaucoma, it's best to see an eye doctor in person. Lastly some states have been lobbied very hard by the competition, the optometrists, and they don't allow this safe, proven method for contact and eyeglass prescription renewal. Just start the test to see if your state is one that allows the test, we're currently at 34 states and climbing.

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We require a previous prescription for all patients seeking an updated prescription. The ophthalmologist needs to get a better understanding of your vision history to provide you with the most accurate and comfortable prescription possible. First-time contact lens wearers require an in-person contact lens fitting with an eye care professional to ensure proper fit of the contact lenses.

You can restart from the beginning of the vision test at any time. If you need to stop, simply exit your browser and come back whenever you are ready to take your test. There will be a link on your order detail page and your order confirmation email. Simply click on the link to resume your test.

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No, prescriptions are given solely at the discretion of the ophthalmologist reviewing your test. Some individuals may not be eligible to receive a prescription for many reasons, including but not limited to their age, medical history, current location and test responses.

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Once you complete the vision test, we send your results to a board-certified ophthalmologist located in the state in which you took the test. The ophthalmologist will thoroughly review your medical history, pre-existing conditions, prior prescription, and test results before issuing your prescription or other medical guidance.

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The general guideline is for a prescription to be renewed every year or two, depending on your state's regulations. Our service is not a replacement for a comprehensive eye health exam.

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After our ophthalmologist issues the prescription, you will receive an email notification saying it's ready with a link to sign in to your account and access it. Simply follow the link in the email or go to Lens.com and log into your account and go to "My Prescription". You can click 'download' or 'print' below your prescription.

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